AcuGIS is proud to host some of the world's leading research and education institutions. We are now deepening our investment in education and research by offering highly affordable "Classroom" package, enabling classes of virtually any size to provide individual PostGIS, GeoServer, Omeka, or Neatline instances for thier students! With seats starting at just $5 per month! So take the weight (and the wait!) from your IT staff and let AcuGIS provide your students with a fully dedicated instance. All instances are also re-loadable, allowing students and instructors to not only roll back, but to load different platforms.
No. The plan names are just based on what on the average individual, department, or organization would likely require. You can also scale any resource at any time.
Yes. All of our hosting plans include everything you need: web, email, private Tomcat instance, PostgreSQL, etc... The package contains everything you need to put your applications online.
Cloud Hosting means that your entire site (files, databases, email, etc..) is distributed across multiple servers. This not only provides increased protection for your data, it also allows us to provide High Availability and Failover. In the event of a hardware issue on one server, there is always another server to step in and keep your site available. Finally, Cloud Hosting means easy scaling. You can add any resource such as CPU, RAM, and disk easily and without downtime.
Yes. We offer basic customization such as logo, colors, etc.. if you have something special in mind we will do our best. If it is something requiring additional time or cost, we will let you know up front.
No. When you place an order hosting your account is set up with your stack installed and ready to go.
Support is provided 24x7x365. We will always do our best to assist you with any facet of your hosting.
No. While you do have full access to your Tomcat server, the service is fully managed and if you need a restart we can do for you. Each Tomcat instance is tuned for the size of the installation.
Yes, you have full root access to your installations.
We offer a choice of United States, United Kingdom, or Germany on all hosting plans. Our company headquarters are located in the United States (Florida). Our support teams are located in the United States and the United Kingdom.
Yes! You can use your domain or your sub domain. You can also use one of our free sub domains if you wish to. There is no additional charge for using your own domain.
If you use one of our free sub domains, SSL is included at no charge. If you are using your own domain SSL is $25 per year. You can also provide your own SSL certificate and we do also offer the full line of GeoTrust, Comodo, and DigitCert SSL.
Yes. All cloud hosting also includes backups at 30 minute intervals. You can restore a single file or restore your entire service to any point via our control panel.
Yes. web files are backed up at 30 minute intervals and you can restore individual files or your entire directory via our GUI. PostgreSQL is backed up 2x daily and the backups are available via the control panel. Additional PostgreSQL backups can be scheduled as well. You can also take one-click PostgreSQL backups via your control panel at any time. MySQL is backed up at 30 minute intervals and can also be restored by via the control panel.
We support clients in over 40 countries worldwide. While phone support is only offered in English, you can create support tickets or reach us on LiveChat in virtually any language and we will translate to/from in repsonses. About 20% of our clients create support tickets in languages other than English with German and Spanish being the most common.
No. If you don't have your domain (or sub domain), you can use on of our free sub domains, as well as purchase a domain through us or through any other registrar.
No! While you are always welcome to transfer your domain to us, if you already own a domain elsewhere, you can just update your nameserves to point to our server. Unless you have an issue with your current registrar there is no functional benefit to transferring the domain to us.
No! You can register a domain through us or through any domain registrar of your choice. Your domain does not need to purchased through us to make full use of our services. You can purchase a domain anywhere and simply update your nameservers to point to our server.
if you wish to purchase a domain through us, you can purchase the domain during checkout.
TLDs are commonly known as 'generic' domains. These include .com, .net, .org, .info, etc... Country Code domains are specific to a country (e.g. .co.uk, .de, .eu, .us, .ca, etc... There are also the new 'Professional' TLDs such as .guru, .technology, .consulting, etc...
In your welcome email you will recieve the IP address for your server. Simply point the desired sub domain at the IP provided. Note: during checkout, for domain selection, select the fourth option as shown in the FAQ below. Once your account is provisioned and you are ready to point your sub domain we will update the sub domain accordingly.
Select the fourth below "Use a subdomain from AcuGIS" as below. Select the sub domain for the country you selected hosting for (US, UK, or Germany). If you decide to use your domain or are ready to point your own sub domain at our server, we will update the domain.
We accept all major credit cards, debit cards, and PayPal. We do also offer Bank Transfer on orders over $100
If you opt for monthly billing there is no commitment and you can cancel at any time. If you opt for annual billing (which provides two months free), you are agreeing to a one year commitment. If you are uncertain about the service, you can start with monthly billing and then "buy down" to annual billing. Your monhtly payment would be applied to the annual invoice.
Log into our portal and click the "Cancel" button. It will give you the option of immediate cancellation or auto-terminate at end of billing cycle.
At any time within the first 14 days of service you can cancel your account and your payment will be refunded. It is important to note that domain names are non-refundable as you retain ownership of the domain even if you cancel the service.
No. In order to provide optimal performance, it is important for us to know the amount of resources allocated to each service.
Yes. We offer a 20% discount to academic and research institutions. This discount is on top of any discounts for annual billing. So, for annual billing you would receive 20% off in addition to receiving two months free. Just sign up with a .edu email address and enter Promotion Code EDU20. Additional discounts are also available. Please inquire.
We have been hosting since 2006. The company began in London as Application Outsource UK, providing remote Database Administration. In 2011, AcuGIS was formed and became part of Cited, Inc. We currently provide hosting service to individuals, businesses, academic and research instiutions, and goverment agencies in over 60 countries worldwide.
Our support teams are located in the US and UK.
No. While you are welcome to host your clients on our servers and bill them directly, we do not have a formal reseller program.
Our data centres have these certifications. You can learn more about them here.
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