Troubleshooting
Troubleshooting Common Issues
Below is the most common errors you may encounter.
It is by no means exhaustive.
If you cannot find the issue below, please submit a support ticket.
Filed XYZ Does Not Have Default Value
This error occurs when a user attempts to submit data without popluating all required fields. Check the form properties to make sure that form element is not required.
Data Out of Range
Check the database column properties for the field.
Cannot Sync
While data can be collected online or offline, all will automatically sync, the user must hava a mobile connection in order to sync data.
{something went wrong.....}
This is a Scout-specific error (all such errors will show json error as above). Email support for any such errors.
If you need assistance at any time, let us know.