Terms of Service

These Terms of Service ("Terms") govern your use of products, software, websites, hosted services, and other services provided by Cited, Inc. under the AcuGIS name ("AcuGIS," "we," "us," or "our").

By purchasing, accessing, or using an AcuGIS product or service, you agree to these Terms. If you are using a service on behalf of an organization, you represent that you have authority to accept these Terms on its behalf.

1. Services

AcuGIS provides software, hosted services, managed services, technical support, and related products.

Specific products or services may have additional terms, license conditions, service descriptions, or usage limits. Where additional terms apply, they form part of your agreement with us.

Open-source software distributed by AcuGIS is governed by the applicable open-source license.

2. Accounts

You are responsible for maintaining the security of your account credentials and for activity performed through your account.

You agree to provide accurate account and billing information and to keep that information current.

You must notify us promptly if you believe your account or credentials have been compromised.

3. Acceptable Use

You may not use AcuGIS services to:

• violate applicable law or the rights of others;
• distribute malware or malicious code;
• gain or attempt to gain unauthorized access to systems, networks, accounts, or data;
• interfere with or disrupt our services or infrastructure;
• send unsolicited bulk communications or spam;
• conduct activity that imposes an unreasonable burden on shared infrastructure; or
• use the services for fraudulent, abusive, or otherwise unlawful purposes.

We may suspend or terminate access when reasonably necessary to protect our systems, our customers, third parties, or the integrity of our services.

4. Your Data

You retain ownership of data and content that you upload, store, process, or publish using our services.

You grant us only the rights necessary to host, process, transmit, back up, and otherwise handle that data as required to provide the services.

You are responsible for ensuring that you have the rights and permissions necessary to use and process your data.

5. Software

Commercial AcuGIS software is licensed, not sold, except where expressly stated otherwise.

Your right to install and use commercial software is governed by the license associated with the product or subscription you purchased.

Software identified as open source remains subject to its applicable open-source license. Nothing in these Terms limits rights granted to you under an applicable open-source license.

6. Fees and Billing

Prices and billing periods are stated when you purchase a product or service.

Recurring subscriptions renew for the applicable subscription period unless canceled before renewal.

You are responsible for applicable taxes, duties, or similar governmental charges associated with your purchase, except taxes based on our income.

We may change prices for future billing periods by providing reasonable notice.

7. Cancellation and Refunds

You may cancel a recurring service at any time. Cancellation prevents future renewals but does not ordinarily result in a refund for a billing period that has already begun.

Any refund policy or money-back guarantee specifically offered with a product or service will apply according to its stated terms.

One-time setup fees, third-party license fees, domain registration fees, and other non-recoverable third-party costs are non-refundable unless otherwise stated.

8. Hosted and Managed Services

Hosted and managed services may be subject to reasonable limits on storage, bandwidth, processing, users, or other resources as described for the applicable service.

We may perform maintenance, security updates, upgrades, and other work necessary to operate the service.

While we take reasonable measures to protect hosted systems and data, customers should maintain appropriate independent backups of important data unless a specific backup service or retention commitment is included in their service.

9. Third-Party Services

AcuGIS products may integrate with or depend upon third-party software, infrastructure, APIs, data sources, or services.

Your use of third-party products or services may be subject to separate terms from those providers.

We are not responsible for interruptions, changes, or failures caused by third-party services outside our reasonable control.

10. Intellectual Property

Except for your data, open-source components, and third-party materials, AcuGIS and its licensors retain all rights in AcuGIS software, websites, documentation, trademarks, and other proprietary materials.

These Terms do not transfer ownership of AcuGIS intellectual property to you.

11. Service Changes

We may improve, modify, replace, or discontinue features or services from time to time.

For paid services, we will make reasonable efforts to provide advance notice of material changes that significantly reduce the functionality of the service.

12. Suspension and Termination

You may stop using our services at any time and may cancel paid services according to the applicable cancellation procedure.

We may suspend or terminate a service for non-payment, material violation of these Terms, unlawful activity, security risks, or abuse of our systems.

Where reasonably practicable, we will provide notice and an opportunity to resolve the issue before terminating a paid service.

13. Disclaimer of Warranties

Except where expressly stated otherwise, AcuGIS products and services are provided "as is" and "as available."

To the maximum extent permitted by law, Cited, Inc. disclaims warranties not expressly provided in these Terms or in a separate written agreement, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that every service will operate without interruption or error.

14. Limitation of Liability

To the maximum extent permitted by law, Cited, Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, or data arising from your use of the services.

To the maximum extent permitted by law, Cited, Inc.'s aggregate liability arising from a product or service will not exceed the amount you paid to Cited, Inc. for that product or service during the twelve months preceding the event giving rise to the claim.

Some jurisdictions do not permit certain limitations of liability, so some of these limitations may not apply to you.

15. Changes to These Terms

We may update these Terms from time to time.

If we make material changes affecting an existing paid service, we will provide reasonable notice. Continued use of the service after the updated Terms become effective constitutes acceptance of the revised Terms.

16. General

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

Failure to enforce a provision of these Terms does not waive our right to enforce it later.

These Terms, together with any applicable product license, order, or additional terms, constitute the agreement governing your use of the applicable AcuGIS products and services.

17. Contact

AcuGIS is a service and product brand of Cited, Inc., Wilmington, Delaware, USA.

Questions regarding these Terms may be sent to:

Cited, Inc.
Wilmington, Delaware, USA
Email: hello@citedcorp.com